Frequently Asked Questions

We require a completed Practice Information Form with your practice's details and consent to commence with debt recovery procedures on your behalf. There is no contract. To work on the accounts, we need the patient information form and a detailed statement.

We prefer that your accounts are sent via email to info[at], however they may be sent via courier with the patient information sheet and detailed statement, and we will send you a confirmation letter of the accounts handed over each time we receive handovers from you.

Absolutely, once an account is loaded onto our system, all documents are filed away in a locked store-room. All patients' information once loaded into our system is encrypted. We realise that medical debt collections and collecting outstanding accounts from your patients is a sensitive business.

The debtor is advised to make payment into our Trust Account. In the event that payment is made directly into the practice's account, please notify our offices as soon as possible - this will avoid contacting the debtor unnecessarily and prevents the debtor's collection fees from increasing. We will also need to update our system as soon as possible so that your monthly status report is accurate.

A monthly statement will be sent to you within the first week of each month. Payment will be made shortly thereafter. Please contact us if you have any further questions, or queries about your statement.

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                                                                Collectors Registration No. 0000004/03